Bad Bad Bad

Reviewer: Vanessa Nunez

http://www.austincommercialrealestate.org

Review Date: 04/28/2012 09:50PM

Rating: -1/+3(Crap)

Don't waste your time or money at this joint. The food is bad and he service is worse. I don't know if the staff thinks being unfriendly is cool and hip, but it won't get you a better tip. Not to mention its way overpriced for the tasteless burger.

Reviewer: anonymous

Review Date: 12/23/2011 11:19AM

Rating: -1/+3(Crap)

We use to be frequent customers to this location since we live in the neighborhood, but that ended this morning. The service had been going downhill for sometime, but this was too much to take.

When we arrived at 9 am to a half filled restaurant (it is usually much busier) we didn't think it would take 10 minutes to get menus, 20 minutes for drinks (no refills) and at 9:52 we offered to pay for our drinks and left. The only explanation we got when we ordered was that everyone arrived at the same time. Then I actually counted the 27 people in the whole place. We saw one table leave after not getting menus for 15 minutes and two other tables guesstimate their tabs and leave money since they couldn't seem to get a check.

Do you have management on site to actually monitor such problems? You shouldn't have people "seat themselves" if no one is going to pay attention. There were three what seem to be servers and it looked like four in the kitchen. I think that should be adequate staff for the number of customers this morning.

Now I understand all the negative comments on yelp and google. Guess I can add mine there as well.

crapola

Reviewer: rolobolo

Review Date: 07/15/2009 04:54PM

Rating: -1/+3(Crap)

Everything about this place sucks!

Well Let's talk.

Reviewer: BoB Pietrasik

Review Date: 03/19/2008 10:12PM

Rating: 0/+3(Ho hum)

I tried the one on Burnet a couple of times, enuff said I will never go back.
I tried the one near 6th street I didn't like it either, however my wife likes the
chicken fried steak, I didn't.

bad service

Reviewer: Danita Day

http://www.waterlooicehouse.com/

Review Date: 08/13/2007 03:46PM

Rating: -1/+3(Crap)

We have tried the new location at Escarpment/Slaughter 3 times and had horrible service each time. Everything from slow service (15 mins. before a waiter acknowledged us), lost order, forgot to turn in order, you name it! After the 3rd time we have decided not to return. We always liked the S. Lamar location and we were excited to have a Waterloo in our neighborhood. Unfortunately it's been a huge disappointment.

Crazy Expensive for a Crappy Burger

Reviewer: amysuehere

Review Date: 04/02/2007 05:07PM

Rating: -1/+3(Crap)

Not even a good place for the office group. We all agree on how horrible the burgers are.

Sawdust-dry buns that completely disintegrate half-way through the burger and a cardboard pattie

very poor service

Reviewer: Jim Lawrie

http://jim%40jimlawrie.com

Review Date: 07/16/2006 01:28PM

Rating: 0/+3(Ho hum)

Over the years, I’ve eaten and enjoyed the food at many of the Waterloo’s locations in Austin. But the only exception is the one on 38th and Medical Parkway. Like the other locations, the food is decent, but for whatever reason, the service has been consistently poor. On two of those occasions my friends and I just simply walked out. I went there this morning, seated myself, and waited 15 minuets without any service. This marks the third time I’ve walked out.
I can understand the occasional bad service due to any number of things. But to be consistently bad is just such an unnecessary problem.

nothing special

Reviewer: Jason

Review Date: 05/29/2006 06:37PM

Rating: 0/+3(Ho hum)

I went to the location on 6th and Lamar. Burger was decent, mashed potatoes the same. Nothing special about it and kind of pricy for the size of the meal.

Never treated so poorly at a restaurant in my life

Reviewer: Debbie Lawrence

Review Date: 05/12/2006 09:19AM

Rating: 0/+3(Ho hum)

A group of 10 of us went to the Waterloo Ice House on Burnet Road. When we figured out we could seat ourselves (5 minutes with no contact by anyone walking by us) we set up at two tables in the back of the restaurant. A woman (who I later found out was the "manager" came to take one of the chairs and fights with us over it. (There was a stack of chairs right behind her). After 25 more minutes of being ignored, she came and slapped down some menus and utensils, but not a word. Sometime after that a waiter came to take our order. We were in the restaurant a good 45 minutes before we received water and our drinks. The meals were served and bills presented with no other conversation from our waiter. As we were leaving, I asked to speak to the manager which turned out to be the rude woman. When I tried to speak to her about the above, she was completely defensive. She said she could give us a few gift certificates, "if she thought we would come back"!!! Some scummy guy at the bar, who I think was her boyfriend added his two cents "Do you want her to wipe your *** for you too?". A terrible representation of Austin, can't believe people eat there. BTW, food wasn't that good either. Worst experience at a restaurant ever.

Pretty rotten and getting worse every day.

Reviewer: David M. Schneiderman

Review Date: 03/12/2006 12:53PM

Rating: 0/+3(Ho hum)

The food and service at the Waterloo on 38th Street used to be exceptional. But, over the last couple of months the servers have been incredibly unfriendly and disrespectful. Looks like all the friendly, cheerful, and helpful servers aren't working there anymore. I suspected there must be a reason why they've all left the Waterloo. As luck would have it, I ran into a couple of old Waterloo servers while dining at a different restaurant. (No sense ever going back to the Waterloo.) Turns out they all left because of the bad work environment created by a new manager. Service at the other restaurant? Outstanding! Just like it used to be at the Waterloo when they were working there.

Waterloo is great!

Reviewer: Curt Ulbright

Review Date: 01/17/2006 04:35PM

Rating: +2/+3(Goooood)

Maybe Chris should go to the location on 38th! The service there is way above-par, and the food is spectacular. You can expect excellent service when Kevin is working.